Ticket panels
Deploy a public panel with custom title, description, color, and images. Preview before sending; update in place.
Discord tickets & support
Relay
Support, routed better.
A clean, customizable Discord ticket system built by OpenForge.
Tickets
System
SQLite
Database
Discord
Bot
OpenForge
Developed by
Features
Everything you need to run a ticket desk.
Configured entirely in Discord — slash commands, buttons, selects, and modals. No external dashboard.
Custom ticket types
Unlimited types per server. Each has its own style, staff roles, limits, and cooldown. Over 25 types switch to select menus.
Ticket categories
New tickets open inside the Discord category you configure. Missing category fails with a clear error — no silent top-level dumps.
Ticket claiming
Staff claim a ticket so ownership is visible. First successful claim wins. Only the claimant can unclaim; admins can override.
Permissions
Global staff, per-type staff, and ticket admin roles. Application-level checks on every privileged action — custom IDs are never trusted alone.
Logging & transcripts
Optional log channel for create, claim, close, and config events. Transcripts paginate history with a 10,000-message safety cap.
Lifecycle controls
Add or remove users, close, reopen, transcript, and delete. The ticket creator cannot be removed from their own ticket.
SQLite persistence
Guild-isolated data with parameterized queries, foreign keys, and a migration runner. Existing installs survive updates.
How it works
Open. Claim. Resolve.
A three-step loop staff already know — with ownership written on the ticket itself.
01
Open a ticket
A member presses a panel button. Relay creates a private channel under your configured category.
02
Staff claims it
Authorized staff hit Claim Ticket. The embed updates to show who owns the conversation.
03
Support resolves it
Close when done. Optionally generate a transcript, then delete the channel.
Relay Bot
Unclaim Ticket
Add User
Remove User
Close
Claim system
One ticket. One owner.
Staff can claim a ticket so members and other staff see who is handling it. The first successful claim is stored in the database; another staff member cannot overwrite it.
Unclaimed
Relay Bot
Claim Ticket
Claimed
Relay Bot
Unclaim Ticket
Only the current claimant can unclaim. Guild administrators can force-unclaim; that override is written to the log channel.
Public panel
The panel members actually click.
Title, description, and ticket types are yours. OpenForge attribution stays on this public panel only.
Relay Bot
Support Tickets
Click a button below to open a ticket.
Developed by OpenForge
Staff Application
General Support
Commands
Slash commands, ready when you are.
One command, eight subcommands. Ticket admins can use /ticket even without Manage Guild, as long as they hold a configured admin role.
/ticket setup
✓ Configuration menu opened
/ticket panel send
✓ Panel deployed to #support
/ticket config
✓ 2 types · logs set · transcripts on
/ticket staff
✓ Global staff roles updated
/ticket setupOpen the full configuration menu
/ticket panelPreview or send the public ticket panel
/ticket configView the current ticket configuration
/ticket buttonsCreate, edit, style, and reorder types
/ticket staffSet global staff roles
/ticket logsChoose the logging channel
/ticket transcriptsEnable transcripts and pick a channel
/ticket resetReset this server’s ticket configuration